Citsja is extremely proud of its long history of excellent customer service. We pride ourselves on providing customers with quick, knowledgeable and professional technical support from a team of experienced technicians, who are trained in our products as well as general Windows systems and networking concepts. When you call our Customer Care Technical Support desk during standard business hours (9am to 6pm EST, Monday - Friday) you can count on reaching a person and not an automated phone system. If a technician is available, you will receive immediate assistance. Otherwise, technical support issues are responded to within 4 hours of receipt, or within 2 hours of receipt for critical problems.
Citsja Systems offers a wide variety of warranty and support options, including Standard, Select and 24Seven. Each service level of maintenance provides different coverage and hours of operation. Additionally, if your business of organization elects after-hours coverage, we'll provide you with a 24/7 contact number. The 24/7 message center will deliver your message to any one of our on-call support technicians, who will respond to you within an hour after receiving the message.
Technical Support Team
Web: Log in using your Citsja Account and click the support tab to submit a Case online
Citsja offers a variety of training options that can be adjusted to meet your needs, budget, or schedule. Onsite training is included as part of your initial installation depends on the type of system. Additional training may be purchased in several forms, including telephone support, online web training and Onsite visits. Documentation is always available in hard copy and electronic format to help refresh your memory.
To contact us about any training services please use our contact form or give us a call directly at 215-820-3661.
While we delight ourselves in understanding the needs of businesses and organizations and do our best to provide you with the features, functions and interfaces required to make you more efficient at your job, we sometimes can't incorporate exactly what is needed by an customer with our standard offering. We are, however, always interested and able to provide solutions for these requirements through our Custom Development services. We have a highly skilled and experienced development staff. We look forward to helping you achieve the goals of your business or organization and turning your ideas into reality.
To contact us about any Custom Development services please use our contact form or give us a call directly at 215-820-3661.
Citsja has considerable knowledge and documented history of successful software solutions. In addition to our technical capabilities, our installation and project staff understands that the implementation of a new system is typically met with confrontation. They are careful to work with your staff to understand how and what features are utilized most within your existing system to insure little to no disruption in your work environment. Conversion services are one of Citsja strongest areas of expertise, regardless of whether you are changing from an existing system to a new system. Our staff can help you through these changes without losing your existing historical data.
Any successful installation requires careful analysis and thoughtful planning. These steps help to conclude appropriate pre-installation tasks and final installation steps and timelines, to ensure the system gets installed with minimal disruption to personnel. Citsja Systems has considerable experience and a documented track record of successful installations in small to large businesses and organizations. Our team of project managers and technicians are skilled at providing a smooth installation of our products, whether installing a stand-alone system or integrating our system with multiple applications within the company.
Since all customers have unique requirements and constraints, our installation services, just like our software, is designed to interconnect smoothly with each customer’s existing systems and processes. Installation services can be provided in a variety of situations for new and existing customers. Our technicians are available to provide installation and training services for new products, upgrades, system interfaces and systems integration. No matter which type of installation best fits your needs, you can feel confident that our project management and technical staff will be doing their best to insure a successful implementation.
To contact us about any installation services please use our contact form or give us a call directly at 215-820-3661.